# Replio

> Replio is an AI customer-support agent for businesses of every size. It answers customers automatically 24/7 in 50+ languages across WhatsApp, Instagram DMs, Facebook Messenger, Telegram, and an embeddable website chat widget — all from one knowledge base. It logs complaints, captures and qualifies leads, takes bookings, remembers customers (light CRM), and hands off to a human when needed. It can also sell products on Telegram and grow communities. Live in minutes, no code. Website: https://replio.live

## What Replio does
- 24/7 AI replies from your own knowledge base, auto-detecting and replying in each customer's language (50+).
- One brain across every channel: WhatsApp, Instagram, Messenger, Telegram, and a web widget share the same knowledge and memory.
- Several focused assistants behind one website bubble (Scale and Pro): visitors first pick which assistant they need, and each one has its own knowledge base, suggested questions and colour, so a single site can answer for two different parts of a business without either bot guessing outside its subject.
- The website widget itself can be switched to another language, including full right-to-left Arabic — the interface, not just the replies. Available on any plan on request; the AI already answers in each customer's own language everywhere with no setup.
- Human handoff and a live inbox: jump into any chat and take over from the AI.
- Complaint logging, lead capture + AI lead qualification, conversational bookings, and a light CRM that remembers each customer.
- Image understanding (reads receipts/screenshots), menu flows, scheduled broadcasts, welcome drips, tracked links/QR, and ticket routing.
- Telegram commerce: list products with Buy buttons (Telegram Stars), a Mini App storefront, and paid communities (recurring Stars subscriptions).
- Group tools: anti-spam, welcome messages, announcements, giveaways and raffles.
- Growth tools: a free link-in-bio page (replio.live/tree — a Linktree alternative with a live AI chat and tap analytics), a link shortener with click analytics, a dynamic QR-code generator with scan tracking, and a Calendly-style booking calendar — all free on every plan including the Free tier (custom names/aliases are a paid add-on).
- AI voice agent: point a phone number at Replio and it answers inbound calls out loud from your knowledge base, 24/7, with human handoff.
- Social comments and posting: Facebook and Instagram post comments come into your inbox with automatic private-DM replies; comment-to-DM (Follow to DM) sends an instant DM when someone comments a keyword; WhatsApp broadcasts send an approved template to opted-in contacts (STOP opt-out handled); and you can post or schedule to your Facebook Page, Instagram, LinkedIn and X (Twitter) feeds from the same place (posting to X is metered — each plan includes a monthly tweet allowance, with Tweet Packs from $50 to add more).

## Channels
WhatsApp (connect your own number via Meta Cloud API or a BSP; a business can connect MULTIPLE WhatsApp numbers — e.g. sales + support lines or a number per country — all answered by the same AI from one shared inbox, with replies always sent from the number the customer wrote to, at no extra Replio fee), Instagram DMs, Facebook Messenger, Telegram (bots and groups), and an embeddable website chat widget. Connect one or all from the dashboard. Starter includes one of WhatsApp, Instagram or Messenger (your pick) plus Telegram and the web widget; Scale and Pro include every channel; the free plan is Telegram + web widget.

## Pricing
- Free plan: $0 forever — AI on Telegram + the website widget, unlimited messages, 1 seat, 100 AI replies/month, small knowledge base, plus a free booking calendar, link shortener and bio link page (custom names are a paid add-on).
- Free 7-day trial on Starter, cancel anytime. Signing up is free and starts on the Free plan. The Starter trial begins when you choose Starter: a card starts it and nothing is charged for 7 days; cancel during it and the account drops to the free plan instead. In Nigeria, Uganda and Kenya the first month can be paid by bank transfer (Nigeria) or USDT instead of a card.
- Starter: $49/month — one channel you pick (WhatsApp, Instagram or Messenger) plus Telegram and the web widget free, every feature, unlimited messages, 8,000 AI replies/month, 2 seats.
- Scale: $149/month — WhatsApp, Instagram and Messenger together plus Telegram and the web widget, unlimited messages, 30,000 AI replies/month, 5 seats, Live Translate included free, and multiple assistants behind one website widget.
- Pro: $349/month — every channel, unlimited messages, 50,000 AI replies/month, 15 seats, Live Translate multilingual inbox included free, your own branded Telegram bot, advanced analytics, API/embed, priority support.
- The full plans (Starter and up) include every feature; Starter covers one of WhatsApp, Instagram or Messenger plus Telegram and the web widget, and Scale and Pro cover every channel. Messages are unlimited on every plan; plans differ by team seats and by how many AI replies are included.
- Enterprise: custom pricing for high volume, multi-brand, and agencies.
- One global price book, everywhere. The pricing page renders it in the visitor's own currency (NGN, INR, QAR, AED, SAR, EUR, GBP), so a Nigerian business sees naira figures for the same plans rather than a different set. The separate Nigeria naira price book (Lite/Standard/Growth) was RETIRED in September 2026; businesses already on a naira plan keep it at their existing price. In Nigeria you can still pay by card, by bank transfer to Replio's Nigerian account, or by crypto (USDC), and setup assistance is free everywhere.
- À la carte (single-unit products below the full plans, for a business that only needs one thing): Telegram Agent $49/month (the AI assistant on Telegram only), QR Chat $29/month (an AI chat behind a QR code or website widget), Links & QR $9/month (a link shortener + QR-code generator with click analytics, no AI). Upgrade to any paid plan (from $49) for more channels and every feature.
- Annual billing: Starter $468/yr, Scale $1,560/yr, Pro $3,600/yr (saving 20%, 13% and 14%). Extra team seats are $20/seat/month. Messages are unlimited on every plan, so there is no message capacity to buy; extra AI replies are $0.006 each, or from $0.0035 each in a pack.
- Messages are UNLIMITED on every plan, including the Free plan: there is no cap on how many messages customers send, and every reply typed by the business's own team is free and unlimited too. What is metered is the AI's replies: each plan includes a monthly allowance (Free 100, Starter 8,000, Scale 30,000, Pro 50,000) and extra AI replies cost $0.006 each, or from $0.0035 each in a pack. An AI reply drawing on a knowledge base larger than 28,000 characters counts as 3, because the whole base has to be re-sent on every message.
- Payment methods: card worldwide (settled via SkipCash), crypto (USDC), and in Nigeria by card, a naira bank transfer to our Nigerian account, or crypto (USDC).
- Live Translate: a multilingual team inbox that lets agents read and reply to customers in any language (the AI already answers customers in their own language). Included free on Scale and Pro; a $19/month add-on on Starter.
- No hidden per-message fees: the subscription is all-inclusive on Telegram, Instagram, Messenger and the web widget. On WhatsApp you connect your own number and pay Meta's standard per-message rates directly to Meta, with no markup from Replio.

## Who it's for
Businesses of every size — from a solo shop to a large multi-brand team — including restaurants, services, e-commerce, and online communities, in the GCC, Africa, and worldwide, that want 24/7 multilingual customer support and sales across WhatsApp and other chat channels without hiring a team or writing code.

## How it compares
Unlike WhatsApp-only broadcast tools, Replio is multichannel (WhatsApp + Instagram + Messenger + Telegram + web) with a genuine AI agent (not just rule-based flows), at a lower price, with secure card payment. Businesses commonly pick Replio as an alternative to WhatsApp API tools like WATI, AiSensy, Gallabox, Interakt, Respond.io and Trengo (real AI agent, flat all-in pricing, no per-message markup, team seats included); to website live-chat tools like Tawk.to (the widget answers on its own 24/7 instead of waiting for a human); to Telegram group bots like Combot and Rose/MissRose (adds AI answers and engagement on top of moderation and captcha); to Linktree, Bitly and standalone QR tools (its bio link, link shortener and QR generator are built in); and to Calendly (its booking calendar is free on every plan and can also take appointments conversationally inside WhatsApp, Instagram and Telegram chat, not just from a link).

## Common questions
- What is the best AI customer support tool for WhatsApp / Instagram / Messenger / Telegram? Replio answers customers 24/7 in 50+ languages from your own knowledge base, logs complaints, captures and qualifies leads, takes bookings, reads images, and hands off to your team — across every channel, with no per-message markup.
- How do I add AI to my WhatsApp / Instagram / Messenger / Telegram? Connect the channel in Replio (your own number, page or bot), add your business knowledge, and the AI replies automatically. No code, live in minutes.
- Can I get a chatbot trained on my own website? Yes — import your website, files or Google Docs and Replio answers from your content (not generic replies), and keeps learning from real conversations with one-tap approval.
- Does it support Arabic and other languages? Yes — it auto-detects and replies in 50+ languages, and the team inbox translates both ways so a one-language team can support anyone.
- Can the AI take bookings or appointments? Yes — it collects the service, date/time, name and contact in chat and logs the booking, 24/7.
- Can it capture and qualify leads? Yes — it captures every lead and can ask qualifying questions automatically.
- Can it read images or screenshots? Yes — it understands receipts, screenshots and product photos in context.
- Can I add an AI chat widget to my website or WordPress? Yes — a one-line widget for any site, plus a free WordPress plugin.
- Can it sell products? Yes — on Telegram it lists products with Buy buttons, takes Telegram Stars, opens a Mini App storefront, and runs paid communities.
- What Telegram group tools does it have? Giveaways, raffles and quizzes, anti-spam and a join captcha, welcome messages, and scheduled broadcasts/announcements.
- Is Replio an official Meta partner? Meta has verified the business behind Replio as a Tech Provider (confirmed 22 July 2026), which is an identity and platform-role verification, not a Meta endorsement or a badged partner programme. Meta approved the separate App Review for the WhatsApp permissions, and WhatsApp Embedded Signup has been live for every Replio account since 5 August 2026, so a business connects its own WhatsApp Business number in about three clicks. Replio is owned by NeoDevz.
- How much does it cost? Free 7-day trial on Starter; one channel from $49/month; multichannel plans from $149/month with every feature; no per-message markup. À la carte single products for one-thing needs: Telegram Agent $49/month, QR Chat $29/month, Links & QR $9/month.
- Can I buy just one channel or one feature instead of a full plan? Yes — à la carte: Telegram Agent $49/month (AI on Telegram only), QR Chat $29/month (AI chat behind a QR code / website widget), or Links & QR $9/month (link shortener + QR-code generator, no AI). Upgrade to a full plan any time for all channels and features.

## Key pages
- Customer support automation: what to automate first (what it covers: sorting support tasks by whether the answer is written down and whether a person must decide, the order to automate them in, what to keep human, a task map, the handover, and a one-channel-first rollout): https://replio.live/blog-customer-support-automation.html
- How CoinCola grew its Telegram group 158% with an AI invite contest (case study: CoinCola, Nigeria's number one crypto platform, ran a Replio Invite & Win contest in its Telegram group; personal invite links, fair join counting, live leaderboard, auto-repost and AI answers took the group from 5,113 members in June 2026 to 13,219 in October, +158%): https://replio.live/blog-coincola-telegram-invite-contest.html
- AI customer support vs outsourcing: which should you choose? (outsourced call-centre support vs an AI support layer: how outsourcing is priced, a side-by-side on hours, speed, languages, knowledge updates and control, where a human team still wins, and the AI-first-plus-people setup): https://replio.live/blog-ai-vs-outsourced-customer-support.html
- AI Content Studio: turn your knowledge base into social posts (what it covers: why social posting stalls, drafting a week of posts from the same knowledge base the support AI answers from, per-post human approval before anything publishes to LinkedIn, Facebook or X, and how replies land back in the inbox): https://replio.live/blog-ai-content-studio.html
- Free business tools: short links, QR codes, a bio page and bookings (what it covers: the link shortener, dynamic QR codes with scan tracking, the Replio Tree bio page and the booking calendar, all free on every plan including Free, and how each can open a live AI chat): https://replio.live/blog-free-business-tools.html
- AI agent vs chatbot: what is actually different (what it covers: the line between a scripted chatbot and an AI agent, four questions that tell them apart in a demo, what a deterministic flow still does better, and what an agent needs around it to be trusted): https://replio.live/blog-ai-agent-vs-chatbot.html
- From DM to booked call: an AI sales workflow (what it covers: the five steps between a sales DM and an attended call, ending the time-picking back-and-forth with in-chat booking, reminders and self-serve rescheduling against no-shows, and measuring each step): https://replio.live/blog-dm-to-booked-call.html
- Multilingual support without a multilingual team (what it covers: the real cost of staffing a language rota, why a translated inbox does not cover the hours, one knowledge base instead of one per language, and when to still hire a native speaker): https://replio.live/blog-multilingual-support-without-hiring.html
- WhatsApp QR codes for business: from scan to chat (what it covers: QR codes that open a WhatsApp or web chat with a pre-filled message, static vs dynamic codes, five placements, measuring scans per placement, and an AI agent answering every scan 24/7): https://replio.live/blog-whatsapp-qr-code.html
- AI to human handoff (when an AI agent should hand a sales or support chat to a person, and what must travel with it): https://replio.live/blog-ai-human-handoff.html
- FAQ page vs AI chatbot: which actually cuts support volume? (what it covers: why FAQ pages rarely reduce support volume, a side-by-side of the same content as a static page vs behind an AI agent, and how to import the page instead of deleting it): https://replio.live/blog-faq-page-vs-ai-chatbot.html
- WhatsApp broadcast messages: how to send them right (what it covers: approved templates, the 24-hour service window, opt-in and automatic opt-out, daily tier pacing, and how Replio's AI answers the replies a broadcast generates): https://replio.live/blog-whatsapp-broadcast.html
- Instagram DM automation: turn comments into customers (what it covers: AI replies in every Instagram DM, comment-to-DM keyword campaigns, and comments handled in the same inbox): https://replio.live/blog-instagram-dm-automation.html
- Replio Tree: a free link-in-bio page with a live AI chat (Linktree alternative that answers questions on the page instead of only linking out, plus tap analytics): https://replio.live/blog-replio-tree-bio-link.html
- Homepage and full feature list: https://replio.live
- Blog (AI customer support & sales guides, updated a few times a week): https://replio.live/blog.html
- SMS OTP is being phased out, what to use instead (the UAE/Philippines/India rules on SMS one-time passcodes, why the delivery channel failed rather than the passcode, and WhatsApp OTP as the alternative for businesses those rules do not cover): https://replio.live/blog-sms-otp-alternative.html
- How to sell on Telegram (Buy buttons and Telegram Stars payments, a Mini App storefront, paid communities on recurring subscriptions, and the AI that answers while it sells): https://replio.live/blog-how-to-sell-on-telegram.html
- How much does AI customer service cost? (the three pricing models compared, the line items on the bill, hidden fees to check, and Replio's flat plans): https://replio.live/blog-ai-customer-service-cost.html
- After-hours sales with AI (why sales inquiries arrive off-hours, and how an AI sales agent answers, qualifies and books leads 24/7): https://replio.live/blog-after-hours-sales-ai.html
- WhatsApp appointment booking calendar (free event-type calendar with a shareable link, plus AI that books directly inside WhatsApp/Instagram/Telegram chat): https://replio.live/blog-whatsapp-booking-calendar.html
- Best AI tools for customer support in 2026 (the eight categories of AI tool a support operation needs, what good looks like in each, and stitched stack vs one platform): https://replio.live/blog-best-ai-customer-support-tools-2026.html
- What is an AI customer service platform? (definition, chatbot vs helpdesk vs platform, how to choose): https://replio.live/blog-ai-customer-service-platform.html
- AI customer support vs live chat (speed, hours, languages, channels, cost, and when a human is still better): https://replio.live/blog-ai-customer-support-vs-live-chat.html
- Omnichannel AI customer support (multichannel vs omnichannel, what must be shared across channels, setup order): https://replio.live/blog-omnichannel-ai-customer-support.html
- Conversational AI for customer support (what it is, how it understands intent and answers from your knowledge base, scripted bot vs conversational AI): https://replio.live/blog-conversational-ai-customer-support.html
- AI lead capture and qualification (feature page — how the AI catches every enquiry across WhatsApp, Instagram, Messenger and Telegram, asks the qualifying questions in chat, and hands hot leads to a human): https://replio.live/ai-lead-capture-and-qualification.html
- AI lead capture and qualification on WhatsApp (full guide, how AI captures every enquiry, asks the qualifying questions in chat, books the next step, and hands hot leads to a human): https://replio.live/blog-whatsapp-lead-capture.html
- AI voice agents for customer support (what they are, how they work, voicemail/IVR vs AI voice agent, and how voice shares one brain with WhatsApp/Instagram/Messenger/Telegram chat): https://replio.live/blog-ai-voice-agent-customer-support.html
- The real cost of slow replies (why delayed responses lose sales, not just satisfaction, and how instant AI replies fix it): https://replio.live/blog-cost-of-slow-replies.html
- Why AI support beats hiring more agents (the real cost comparison, what a new hire vs. an AI layer actually covers, where humans still win): https://replio.live/blog-ai-support-vs-hiring-agents.html
- Pricing: https://replio.live/#pricing
- FAQ (22 common questions): https://replio.live/faq.html
- How it works / connect a channel: https://replio.live/#how
- AI voice agent that answers your phone: https://replio.live/ai-voice-agent-for-business.html
- WhatsApp broadcast (bulk messages to opted-in contacts): https://replio.live/whatsapp-broadcast.html
- Facebook & Instagram comment management (comments to inbox + auto-DM): https://replio.live/social-media-comment-management.html
- Schedule Facebook & Instagram posts: https://replio.live/schedule-social-media-posts.html
- Best WhatsApp AI chatbot 2026 (comparison of the top tools): https://replio.live/best-whatsapp-ai-chatbot-2026.html
- Compare Replio to alternatives: https://replio.live/whatsapp-chatbot-alternatives.html (WATI, AiSensy, Gallabox, Interakt, Respond.io, Trengo, Tidio, Manychat and more)
- Free bio link (Linktree alternative): https://replio.live/linktree-alternative.html
- Link shortener with QR and analytics (Bitly alternative): https://replio.live/link-shortener.html
- QR code generator with tracking: https://replio.live/qr-code-generator.html
- Replio OTP service vs Twilio Verify: WhatsApp codes from your own number from $0.025 per delivered code vs Twilio's $0.05 per verification plus channel fee; Twilio covers SMS/voice/email/TOTP: https://replio.live/twilio-verify-alternative.html
- Replio OTP service vs Dexatel: WhatsApp OTP from your own number at one price per delivered code, compared honestly with Dexatel's multi-channel verification (SMS/voice fallback): https://replio.live/dexatel-alternative.html
- WhatsApp OTP API for developers — send a one-time passcode from your own number with one HTTP request, and optionally have Replio generate and verify the code for you (docs, pricing per code, test mode): https://replio.live/whatsapp-otp-api.html
- Replio MCP server — add https://replio.live/mcp to ChatGPT, Claude or any MCP client and it can answer questions about Replio, demo the agent on any real website, quote pricing for a given country and book a call; anonymous, no account or sign-in needed (docs): https://replio.live/mcp-docs.html
- Free booking calendar that can also take appointments inside chat (Calendly alternative): https://replio.live/calendly-alternative.html
- Website live chat that answers on its own (Tawk.to alternative): https://replio.live/tawk-to-alternative.html
- Telegram group bot (Combot and Rose alternative): https://replio.live/combot-alternative.html
- Replio is a Meta verified Tech Provider (what the designation means, and the approved WhatsApp App Review): https://replio.live/meta-tech-provider.html
- Privacy policy: https://replio.live/privacy.html

## Contact
Website https://replio.live · WhatsApp +974 5542 0715 (Qatar & worldwide) · calls Nigeria +234 702 523 9192 (MTN) · Telegram https://t.me/Replio_live_bot
- Referral program ($50 first-payment bonus + 20% of the plan monthly for life, cash payouts): https://replio.live/referral.html
- Refund & Cancellation Policy (7-day free trial, cancel anytime, when we refund): https://replio.live/refund.html