RReplio

Data Deletion Instructions

Replio provides AI customer-support tools that businesses connect to their own messaging channels, including WhatsApp, Instagram, Messenger, Telegram, and a website chat widget. This page explains how to have your data deleted, whether you are a business using Replio or someone who messaged a business through it.

If you messaged a business that uses Replio

When you message a business on WhatsApp, Instagram, Messenger, Telegram, or a website chat widget, that business is the owner of the conversation. Replio stores it on their behalf so their team can read and answer you.

You can request deletion in either of two ways:

1. Ask the business directly. They can delete the conversation from their Replio inbox themselves. This is usually fastest.
2. Ask us. Email hello@replio.live from, or referencing, the account you used to message them. Tell us the business name and the channel you used, so we can locate the conversation.

To find your data we need enough detail to identify it. Please include the business you contacted, the channel (for example Messenger or Instagram), and the name, phone number or handle you messaged from. We only use these details to locate and delete your data.

What we delete: your messages to and from that business, any images you sent to the chat, your contact record, and any enquiry or complaint entries created from your conversation.

If your business uses Replio

• Delete individual conversations at any time from your Replio inbox.
• Disconnect a channel in Dashboard → Channels. This removes the stored credentials for that channel and stops any further data being received from it.
• Delete your whole account and its data by emailing hello@replio.live from your account's registered email address.

Deleting your account removes your knowledge base, settings, contacts, conversations, and stored channel credentials.

Data obtained through Facebook, Instagram and WhatsApp

Where a business has connected a Facebook Page, an Instagram account, or a WhatsApp number, Replio receives messages and basic profile information (such as a display name and profile picture) for the people who message that business, so their team knows who they are replying to. This data is deleted using the same routes above.

If the business disconnects the channel or deletes their Replio account, the data Replio received from that channel is deleted with it.

Timelines

• Deletion requests: completed within 30 days of us verifying the request.
• Account closure: all remaining data deleted within 90 days.
• Backups: residual copies in encrypted backups are removed as those backups age out on their normal rotation.

We may need to retain a limited amount of information where the law requires it, for example billing records kept for tax purposes. We will tell you if that applies to your request.

Contact

For any deletion request or question about your data, email hello@replio.live. See also our Privacy Policy and Security & Data Handling overview.

Replio · replio.live · hello@replio.live