wer2 GO

Help Center

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For ridersFor drivers
Account 1Book a ride 2How to manage my account! 5Payment and pricing options 2Personal account options 3Requesting assistance regarding credit cards 2Technical Issues 3Upfront pricing 4
Deleting Your Account
Sorry to see you go! Let us know if there is a problem we can solve and you remain on our platform. If, however, you dec…
Driver misconduct
wer2 GO expects a high level of professionalism from its drivers. We are sorry if you have taken a trip below this stand…
Trip evaluation
At the end of each trip, you have the option to rate your trip. You can only rate your experience once. Here's how it wo…
What if I did not receive the activation code?
To verify that your account was created with a valid phone number, we will send you an activation code via SMS. You must…
How can I download the application?
Please click here to download the wer2 Go application.…
How can I create a wer2 GO account?
To create a wer2 GO account, a valid phone number is required. Please download the app [ here ] and register using your…
How can I change my personal information?
You can easily update your profile picture, name, phone number, or other contact details as needed. To make changes, ple…
Problems using the promotion (coupon)
If you experience any issues while using a promotion, please ensure the following: The coupon has not expired. The coupo…
The price is higher than expected
You can get a price estimate before ordering a ride. If the final price is significantly higher than expected, the possi…
Wait time charges
Wait Time Charges Wait time charges apply to each additional minute after a short grace period once the Captain arrives…
How do I create a wer2 GO account?
How to create an account on the wer2 GO platform 1. Download the application to your Android, IOS or Huawei phone and en…
How to save your favorite places
Step 1: Open the Menu From the home screen, tap the Menu button (☰). Then tap My Addresses . Step 2: Add or Edit an Addr…
How to book a pre-order a ride?
To make a reservation on wer2 GO follow the steps below: 1. After choosing the pick-up and drop-off location, 2. Push up…
Explanation of Surcharge price
When ride demand is higher than the number of available drivers (such as peak hours, large-scale events, severe weather…
Debit card balance was deducted before I booked any trip
Whenever you link a new card to your wer2 GO account or when it is ineffective, we will verify it by making a settlement…
How to contact technical support
How can a Captain contact wer2 GO for support or inquiries? At wer2 GO , we strive to make every ride smooth and hassle-…
How to delete cache and data
You can clear the data and application cache in an easy way as follows: Please go to settings Then go to App Administrat…
Having a Technical Issue
If your phone is not compatible with the app or if you are using an old version of the app, then you may encounter techn…
How is the taxi fare calculated?
The fare is calculated according to the city in which you use the taxi, and the cost of the trip may be calculated befor…
What is the estimated value?
After you determine the place of arrival and the car category, the estimated cost of the trip is shown for you to have a…
Why is my fare higher than the initial fare?
The cost of your trip may change if you add stops or update the destination, or if the route changes dramatically in the…
Why is the fare range for my trip higher or lower than that shown on the app?
When you select the place of arrival, you will see a range for the fare estimate (minimum - maximum), and when you compl…
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