wer2 GO

Help Center

Account 1 App settings 14 Bonuses and offers 4 Earnings 5 For drivers 1 General 1 Getting started 5 Messages and support 6 My vehicle 6 Orders 6 Performance and statistics 6 Profile and documents 10 Technical Issues 4 Trip history 3 Upfront pricing 1 Wallet and payments 6

Deleting Your Account

Sorry to see you go! Let us know if there is a problem we can solve and you remain on our platform. If, however, you dec…

How to change the app language

1. Tap the **menu icon** → **Settings**. 2. Under **GENERAL**, tap **Language**. 3. Choose your language: - **System** —…

How to change the app theme (dark or light)

1. Tap the **menu icon** → **Settings**. 2. Under **GENERAL**, tap **Theme**. 3. Choose your theme: - **Dark** - **Light…

How to check and fix app permissions

1. Tap the **menu icon** → **Settings**. 2. Under **GENERAL**, tap **Permissions**. 3. Review each permission and allow…

How to turn on the “Go to Active Order” button

1. Tap the **menu icon** → **Settings**. 2. Find **“Go to Active Order” Button** and switch it on. **What it does:** It…

How to change what is shown on your map

1. Tap the **menu icon** → **Settings**. 2. Go to the **MAP** section. 3. Switch each option on or off: - **Submission r…

How to change how your car appears on the map

1. Tap the **menu icon** → **Settings**. 2. In the **MAP** section, tap **Marking of the car**. 3. Choose the marker you…

How to change your new-order sound

1. Tap the **menu icon** → **Settings**. 2. Under **NOTIFICATIONS AND SOUNDS**, tap **The sound of new orders**. 3. Unde…

How to turn sounds and vibration on or off

1. Tap the **menu icon** → **Settings**. 2. Scroll to **NOTIFICATIONS AND SOUNDS**. 3. Switch on or off: **Sound notific…

How to choose your navigation app

1. Tap the **menu icon** → **Settings**. 2. Scroll to the **NAVIGATION** section. 3. Tap **Navigator App**. 4. Choose fr…

How to make navigation open automatically when you tap an address

1. Tap the **menu icon** → **Settings**. 2. In the **NAVIGATION** section, tap **Launch on tap on address**. 3. Choose y…

How to check your app version and update the app

1. Tap the **menu icon** → **Settings**. 2. Scroll to the bottom. Your version is shown under **CURRENT VERSION** (for e…

How to rate the wer2 GO Driver app

1. Tap the **menu icon** → **Settings**. 2. Scroll to the bottom and tap **Rate app**. 3. Leave your star rating and a c…

How to reset your app settings

1. Tap the **menu icon** → **Settings**. 2. Scroll to the bottom and tap **Reset settings**. 3. A message appears: *“Res…

How to use the Quick Launch Button

The Quick Launch Button puts a shortcut on your screen so you can open the driver app while you are using another app, w…

How to open the loyalty programme

1. Tap the **menu icon** → **Loyalty program**. 2. Use the two tabs at the bottom: **Promotions** and **Tasks**. **Note:…

How to join a driver challenge and track your progress

1. Tap the **menu icon** → **Loyalty program**. 2. Tap the **Tasks** tab. 3. Under **HISTORY** you will see the challeng…

How challenge rewards are paid (typical terms)

Example from *Weekly Challenge 3 – July 2026*: - Complete **25 trips** — earn **QAR 50** - Complete **35 trips** — earn…

How to use a driver promotion or offer

1. Tap the **menu icon** → **Loyalty program**. 2. Tap the **Promotions** tab. 3. Tap the offer you are interested in, f…

Request a price review

The final price of a trip is a set of factors that are considered as an advance rate or are calculated based on the foll…

Concept of Estimated fee

The approximate price is the exact flight price shown to the customer before placing the order. This exact amount is wha…

Customer didn't pay or paid less

Drivers are responsible for collecting the trip amount from the customer for the cash-paid trips. Please follow the foll…

Cancellation fees

If a customer cancel an order after you arrive at their location, a cancellation fee will be applies, not a wait time fe…

Driver Paid Wait Time Fees

After arriving at the download site, customers will be charged a wait time fee at the per-minute rate to compensate driv…

Your account is activated - what to know before your first trip

Thank you for registering with wer2 GO. Your account has been activated, and you can start accepting trips. ## Before yo…

Device Requirements

Thank you for driving with wer2 GO . To ensure the optimal performance of the driver app, please note that your device h…

How to go online and start receiving orders

Switch your status to **Working** on the map screen. 1. Open the wer2 GO Driver app. 2. At the top of the map screen you…

How to go offline (stop receiving orders)

Switch your status to **Busy**. 1. Go to the map screen. 2. Tap **Busy** at the top of the screen. 3. The button turns y…

How to open the main menu

1. On the map screen, tap the **menu icon** (three lines) in the top-left corner. 2. The menu slides open from the left.…

How to read the map screen icons

The buttons on the map screen do the following: - **Menu icon (three lines), top-left** — opens the main menu. - **Busy…

How to exit the application

1. Tap the **menu icon** (three lines) at the top-left of the map screen. 2. Scroll to the bottom of the menu. 3. Tap **…

How to read messages from wer2 GO

1. Tap the **menu icon** → **Messages**. 2. The **Wer2 GO** tab shows announcements from the company. 3. Messages are gr…

How to mark all messages as read

1. Tap the **menu icon** → **Messages**. 2. Scroll to the bottom of the list. 3. Tap **Read all**. ![Bottom of the messa…

How to save a message to read later

1. Open **Messages**. 2. Tap the **bookmark icon** in the top-right corner of the message card. 3. To find your saved me…

How to chat with support

1. Tap the **menu icon** → **Messages**. 2. Tap the **Support** tab at the top of the screen. 3. Type your message in th…

How to get help and find our contacts

1. Tap the **menu icon** → **Help**. 2. Choose **Chat with support** for a live conversation, or **Write a letter** to s…

How to report a problem with a trip

1. Tap the **menu icon** → **History**. 2. Find the trip and tap it to open the details. 3. Tap **Send a report** at the…

How to view your registered vehicle

1. Open your **Profile**. 2. Tap the **Vehicles** tab at the bottom of the screen. 3. Your car is shown as a card with i…

How to change your car photos

1. Open your **Profile** → **Vehicles** tab. 2. Tap your vehicle card to open **Vehicle Details**. 3. Find the **CAR PHO…

How to update your car details

1. Open your **Profile** → **Vehicles** tab. 2. Tap your vehicle card. 3. Find the **CAR** section and tap **Edit**. 4.…

How to update your car insurance expiry date

1. Open your **Profile** → **Vehicles** tab and tap your vehicle. 2. Scroll to **Insurance expiration date**. 3. Tap it…

How to set your vehicle categories (Eco, Minivan, Wagon, Minibus, Compact MPV)

1. Open your **Profile** → **Vehicles** tab and tap your vehicle. 2. In the **CAR** section you will see the categories:…

How to add a second vehicle

1. Open your **Profile** → **Vehicles** tab. 2. Tap the blue **Add Vehicle** button at the bottom of the screen. 3. Fill…

How to set your order search radius

1. Tap the **menu icon** → **Order search**. 2. Under **Arriving radius**, use the **–** and **+** buttons to change the…

Which order classes can I receive, and what can I change myself?

1. Tap the **menu icon** → **Order search**. 2. Tap **Classes of orders** to see the order classes assigned to your acco…

How to view your current and upcoming orders

1. On the map screen, tap **Orders** in the bottom bar. 2. Use the three tabs at the top: **All**, **Current** and **Pre…

How to turn on auto-accept for mandatory orders

1. Tap the **menu icon** → **Settings**. 2. Scroll to the **ORDERS** section. 3. Tap **Auto-accept mandatory orders**. 4…

How to see new order alerts on top of other apps

1. Tap the **menu icon** → **Settings**. 2. Under **NOTIFICATIONS AND SOUNDS**, tap **Orders on top of all other apps an…

What the Jobs tab shows

The **Jobs** tab lists orders assigned to you. 1. Tap the **menu icon** (three lines) in the top-left corner. 2. Tap **J…

How to check your driver statistics

1. Open your **Profile**. 2. Tap the **Statistics** tab at the bottom of the screen. 3. At the top you will see your **S…

How to change the statistics period

1. Open your **Profile** → **Statistics** tab. 2. Under **GENERAL STATISTICS**, tap the period selector (it shows **Toda…

How to understand your driver status (Platinum, Gold, Silver, Bronze, Normal)

1. Open your **Profile** → **Statistics** tab. 2. Tap the **Status** row. Your status is a level given to you by the ser…

How to understand your rating

1. Open your **Profile** → **Statistics** tab. 2. Tap the **Rating** row. Your rating is calculated from average weighte…

How to understand your acceptance rate

1. Open your **Profile** → **Statistics** tab. 2. Tap the **Acceptance rate (%)** row. Your acceptance rate is calculate…

How to check your service commission

1. Open your **Profile** → **Statistics** tab. 2. Look at the **Service commission** row (for example, *8% — Permanent*)…

How to open your profile

1. Tap the **menu icon** (three lines) on the map screen. 2. Tap your **name** or your **photo** at the top of the menu.…

How to change your phone number

1. Open your **Profile** → **Account** tab. 2. Tap **Phone** at the top of the screen. 3. Delete the old number and type…

How to add or change your email address

1. Open your **Profile** → **Account** tab. 2. Tap **Email**. 3. Type your email address. 4. Tap **Save**. **Note:** The…

How to upload your driver photo and documents

Your avatar, licence and Qatar ID are all uploaded from the same screen. 1. Open your **Profile** → **Account** tab. 2.…

How to update your personal details (name, birthday, city)

1. Open your **Profile** → **Account** tab. 2. Find the **PROFILE** section and tap **Edit**. 3. Tap the field you want…

How to add your Ooredoo Money Wallet or iPay eWallet

1. Open your **Profile** → **Account** tab. 2. Scroll to the **PROFILE** section. 3. Tap **Ooredoo Money Wallet** or **i…

How to choose the services you offer (child seat, air conditioner, pets, English)

1. Open your **Profile** → **Account** tab. 2. Scroll down to the **SERVICES** section. 3. You will see tags such as **T…

How to find and share your referral code

Invite other drivers and earn a bonus. 1. Open your **Profile** → **Account** tab. 2. Scroll to the **REFERRAL CODE** se…

How to view your blacklist of clients

1. Open your **Profile** → **Account** tab. 2. Scroll to the **ADDITIONALLY** section. 3. Tap **Black list of clients**.…

How to sign out of the driver app

1. Tap the **menu icon** (three lines) in the top-left corner. 2. Tap **Account**. 3. Scroll down to **PROFILE ACTIONS**…

How to contact technical support

How can a Captain contact wer2 GO for support or inquiries? At wer2 GO , we strive to make every ride smooth and hassle-…

How to delete cache and data

You can clear the data and application cache in an easy way as follows: Please go to settings Then go to App Administrat…

Updates for Driver App

Enabling automatic updates ensures that you have the most recent version of the wer2 GO app. It is very important to hav…

Having a Technical Issue

If your phone is not compatible with the app or if you are using an old version of the app, then you may encounter techn…

How to view your trip history

1. Tap the **menu icon** → **History**. 2. Use the two tabs at the bottom: **All** and **Completed**. 3. Each entry show…

How to see the full details and earnings of a trip

1. Tap the **menu icon** → **History**. 2. Tap the trip you want to check. **The trip detail screen shows:** - The **ord…

How to copy an order number

1. Open the trip from **History** or from your **Wallet**. 2. Tap the **copy icon** next to the order number at the top…

Why is the fare range for my trip higher or lower than that shown on the app?

When you select the place of arrival, you will see a range for the fare estimate (minimum - maximum), and when you compl…

How to top up your driver wallet

1. Tap the **menu icon** → **Wallet**. 2. Tap the **Wallet actions** tab at the bottom of the screen. 3. Tap **Top up th…

How to check your wallet balance

There are two quick ways: - **From the map:** your balance is shown at the bottom of the map screen (for example *24.85…

How to add a payment card

1. Tap the **menu icon** → **Wallet** → **Wallet actions** → **Top up the wallet**. 2. Under **CARD**, tap **+ Add a car…

How to view your wallet transaction history

1. Tap the **menu icon** → **Wallet**. 2. The **Transaction History** tab opens by default. 3. Transactions are grouped…

How to see the details of a wallet transaction

1. Open **Wallet** → **Transaction History**. 2. Tap any line in the list. 3. The order behind that transaction opens, s…

How to understand a cancellation penalty

A **Cancellation penalty** line in your wallet means an amount was deducted because an order was cancelled after you acc…

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