An AI chatbot trained on your own website

A generic chatbot guesses. Replio learns your business — import your website, paste your FAQs, or add a file or Google Doc — then answers customers from that knowledge, with citations to the right information.

Why "trained on your website" matters

Most chatbots reply with generic, off-the-shelf answers that have nothing to do with your prices, your policies or your products. That is how customers get told the wrong hours or a refund rule that does not exist. Replio takes the opposite approach: it answers only from the knowledge you give it, so every reply reflects how your business actually works.

You decide what it knows. Point Replio at your website and it imports your pages into a single knowledge base. Prefer to be precise? Paste your FAQs directly, upload a file, or connect a Google Doc your team already keeps up to date. The result is a chatbot that sounds like you and gets the details right.

Answers with citations, not guesses

When a customer asks a question, Replio finds the relevant information in your knowledge base and answers from it, citing the source it used. That keeps replies accurate and on-brand, and it makes the chatbot easy to trust and easy to audit. When Replio is not confident it has the right answer, it does not invent one — it hands the conversation off to a human in your live inbox, so a real person can step in with full context.

It keeps getting smarter

Your business changes, and so do the questions customers ask. Replio's self-improving knowledge base watches real conversations and suggests new knowledge it thinks should be added. You stay in control: each suggestion is a one-tap approval, so nothing enters your knowledge base without your say-so. Over time the chatbot closes its own gaps and answers more of what your customers actually ask.

One knowledge base, every channel

You train Replio once, and the same AI brain answers everywhere your customers reach you — WhatsApp, Instagram, Messenger, Telegram and a website chat widget — all from the one shared knowledge base. No re-training per channel, no inconsistent answers. And because Replio auto-detects language, it replies in the customer's own language across 50+ languages, so a question in Arabic, French or Spanish gets a correct answer in that same language.

How to train and launch your chatbot

1. Add your knowledge. Import your website, paste your FAQs, or add a file or Google Doc. Replio builds your knowledge base from it.
2. Connect a channel. Link WhatsApp, Instagram, Messenger, Telegram, or drop the website widget on your site — no code required.
3. Go live in minutes. Replio starts answering from your knowledge with citations, suggesting new knowledge as it learns, and escalating to your team whenever a human is needed.

What makes Replio different

• Answers from your website and documents, not generic, made-up replies.
• Cites the information it used, so answers stay accurate and trustworthy.
• Self-improving — suggests knowledge from real chats that you approve with one tap.
• One knowledge base across WhatsApp, Instagram, Messenger, Telegram and web.
• Replies in 50+ languages, with a real human handoff when unsure.
• No-code setup and transparent pricing with no per-message markup.

Frequently asked questions

Related

Last updated 2026-06-26. Features described reflect Replio at the time of writing and may change — please verify current capabilities and pricing on replio.live.