Home › AI customer support for Instagram
AI customer support for Instagram
AI customer support for Instagram means an assistant that answers your Instagram DMs automatically, 24/7, in the customer's language, from your business knowledge — and hands off to a person when needed.
What it does on Instagram
- Answers DMs instantly from your prices, policies and FAQs.
- Replies in 50+ languages, auto-detected per customer.
- Captures leads and logs questions so nothing is missed.
- Escalates to your team with full context; you can take over live.
How Replio does it
- Add your knowledge (paste it or import a file, website or Google Doc).
- Connect Instagram: switch to a Business/Creator account, link your Facebook Page, add Instagram messaging in your Meta app, and paste the details into Replio.
- Go live: DMs now answer themselves, and the same AI also covers WhatsApp, Messenger, Telegram and your website.
Plans start at $39/month with all channels included, plus a free 14-day trial.
Try Replio free for 14 days
Connect WhatsApp, Instagram, Messenger or Telegram and have an AI support agent live in minutes. No card required.
Start free trialFrequently asked questions
Can AI auto-reply to Instagram DMs?
Yes. Replio answers Instagram DMs automatically 24/7 in the customer's language from your knowledge base, and escalates to your team when needed.
How do I connect Instagram to Replio?
Use a Business or Creator account linked to a Facebook Page, add Instagram messaging in your Meta app, and paste the account ID and access token into Replio. It connects in a few steps.
Does it work alongside WhatsApp?
Yes. The same AI brain answers Instagram, WhatsApp, Messenger, Telegram and a website widget from one knowledge base.
Related
Last updated 2026-06-15. Competitor details are based on publicly available information at the time of writing and may change — please verify current pricing and features on each provider's website.