Zoko alternative: Replio

Using Zoko for WhatsApp commerce on Shopify, but want AI support that spans more than WhatsApp? Replio is a practical alternative. Here is a fair side-by-side.

Zoko is a WhatsApp commerce platform for Shopify that syncs your catalog, takes orders in chat, runs broadcasts and recovers carts with a multi-agent inbox. Replio is an AI customer-support agent that answers automatically across WhatsApp, Instagram, Messenger, Telegram and your website from one knowledge base, with human handoff built in.

Replio vs Zoko at a glance

WhatsApp commerce vs multichannel AI support

Zoko is tightly built around Shopify and WhatsApp: it pulls your catalog into chat, lets customers order and track shipments on WhatsApp, and runs broadcast and cart-recovery campaigns with a multi-agent inbox. It is a strong fit for stores that sell primarily through WhatsApp.

Replio is not tied to one storefront or one channel. It answers support questions from your knowledge base across WhatsApp, Instagram, Messenger, Telegram and the web, in the customer's language, and hands off to a human when needed. If your priority is resolving support at scale rather than running a WhatsApp store, Replio fits better.

Why teams pick Replio

One AI agent across every channel

Replio gives the same knowledge and memory to WhatsApp, Instagram, Messenger, Telegram and a website widget, so customers get the same accurate answer wherever they message. Where Zoko centres on WhatsApp commerce, Replio is multichannel AI support by default.

Answers from your knowledge, in any language

Paste your FAQs or import a file, website or Google Doc. Replio replies automatically, logs complaints, qualifies leads, takes bookings, reads images like receipts, and hands off to a human when needed. Plans are $150 / $300 / $450 a month with all channels and seats included, or $70/month for WhatsApp only, with no markup on WhatsApp fees.

When Zoko might fit better

If you run a Shopify store and want a WhatsApp-native way to sell, sync catalog and recover carts, Zoko is purpose-built for that. Replio wins when you want AI-first support across WhatsApp, Instagram, Messenger, Telegram and the web, strong multilingual replies and simple pricing, independent of your storefront.

Frequently asked questions

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Last updated 2026-07-04. Competitor details are based on publicly available information at the time of writing and may change — please verify current pricing and features on each provider's website.