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AI customer service that never closes

Your customers ask the same forty questions, on five different channels, at every hour of the day. Replio is AI customer service software that answers all of them instantly from your own prices, policies and FAQs, and passes the rest to your team.

What AI customer service actually does

An AI customer service agent reads a customer's message, works out what they are asking, and replies in plain language without anyone on your side touching it. The difference between one that helps and one that embarrasses you is where the answers come from. Replio answers only from knowledge you supply, so a question about your delivery window returns your delivery window.

Answers from your business. Paste your website or upload a price list and that becomes the agent's knowledge. Nothing is invented from the open internet.
Replies in seconds, at any hour. Nights, weekends and public holidays are covered by the same agent, at the same quality.
Logs every complaint. Issues are recorded as they arrive, so nothing is lost in a busy inbox.
Captures and qualifies leads. Enquiries that are worth following up are identified and passed on with the details already gathered.
Reads what customers send. Photos, screenshots and receipts are understood, not ignored.
Books appointments in the conversation. No link-juggling, no second app.

One agent, every channel your customers use

Most support tools are built around a single channel and bolt the rest on. Replio runs one knowledge base across all of them, so a customer gets the same answer wherever they ask.

WhatsApp, on your own business number
Instagram DMs, including comments turned into DMs
Facebook Messenger
Telegram, in direct chats and groups
Your website, through the chat widget or the WordPress plugin
Your phone line, with an AI voice agent that answers calls

Answers in your customer's language, not just yours

Replio detects the language of each incoming message and replies in it, across more than 50 languages, from one knowledge base written once. You do not maintain a separate set of answers per language, and you do not need a multilingual team to serve a multilingual customer base. See multilingual AI customer support for how it works.

When a person is needed, a person takes over

AI customer service should know its limits. When a question falls outside the knowledge base, or a customer is upset, or the request needs a judgement call, Replio hands the thread to your team in a shared live inbox. Your agent sees the full history, replies in the same chat, and the AI steps back until the conversation is done. Nobody is asked to repeat themselves and nobody is trapped in a loop.

What it replaces

Instead of	You get
An after-hours voicemail	A real answer at 2am
Five apps and five logins	One shared inbox for every channel
A rigid keyword chatbot	An agent that understands how people actually write
Hiring a night shift	A fixed monthly cost that does not scale with volume
Complaints lost in a DM pile	Every complaint logged and traceable

Built on official platform APIs

Replio is a verified Meta Tech Provider, so WhatsApp, Instagram and Messenger connect through Meta's official APIs. That matters: unofficial workarounds break without warning and can get a business account restricted.

Pricing

There is a free tier to try the agent, a WhatsApp-only plan at $70/month, and full multi-channel plans at $150/month (Starter), $300/month (Pro) and $450/month (Business), with Enterprise for larger deployments. Every plan begins with a free 14-day trial and no card is required to start. On WhatsApp you connect your own number and pay Meta's per-message rates directly, with no markup from Replio; Instagram, Messenger, Telegram and website chat carry no per-message fee at all.

Getting started

Paste your website address or upload a price list, connect a channel, and read the first few conversations to check the tone. Most businesses are live the same afternoon, without a developer.

Try Replio free for 14 days

Connect your channels and have an AI customer service agent answering in minutes. No card required.

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Frequently asked questions

What is AI customer service?

AI customer service is software that reads a customer's message, understands what they are asking, and answers it in natural language without a human agent. A good one answers from your own prices, policies and FAQs rather than from general internet knowledge, works on the channels your customers already use, and hands the conversation to a person when the question needs one.

Will the AI invent answers it does not know?

Replio answers from the knowledge you give it: your website, price list, policies and FAQs. When a question falls outside that knowledge it says so and offers to pass the customer to your team, rather than guessing. You can read every conversation in the shared inbox and correct the knowledge base at any time.

Can my team take over a conversation?

Yes. Every conversation lands in a shared live inbox where any team member can take over mid-thread. The AI steps back as soon as a human replies, and the customer stays in the same chat on the same channel throughout.

How long does it take to set up?

Minutes, with no code and no developer. You paste your website address or upload a price list to build the knowledge base, connect a channel such as Instagram, WhatsApp or your website widget, and the agent starts answering.

How much does AI customer service cost with Replio?

There is a free tier, a WhatsApp-only plan at $70/month, and full multi-channel plans from $150/month (Starter) through $300/month (Pro) and $450/month (Business), with Enterprise available. Every plan starts with a free 14-day trial and no card is required to begin.