AI customer care, running 24 hours a day
Customer care is not only about answering the question in front of you. It is about the complaint that gets logged, the follow-up that actually happens, and the customer who never has to explain themselves twice. Replio runs that care desk for you, on every channel, without a night shift.
Customer care is more than a fast reply
A quick answer is table stakes. What separates a care desk from an auto-responder is what happens to the difficult conversations: the delayed order, the faulty item, the customer who has already messaged twice. Replio is built around those, not just the easy FAQs.
- Every complaint is logged. When a customer raises an issue it is recorded as a complaint, not buried in a chat thread that scrolls away by lunchtime.
- Nothing is dropped after hours. A complaint that arrives at 11pm is answered, logged and waiting for your team in the morning, with the customer already acknowledged.
- Handover carries the history. When a person takes over, they see the whole conversation. The customer does not start again from the top.
- Consistent tone under pressure. The agent stays calm and on-policy with a frustrated customer, which is exactly when a tired human agent is least likely to.
- Traceable. Every conversation on every channel is readable in one shared inbox, so you can audit how a case was actually handled.
Escalation is a feature, not a failure
The most common way an AI care desk fails a customer is by refusing to let go. Replio does the opposite. When a question sits outside the knowledge base, when a customer asks for a human, or when a conversation turns into a genuine complaint, the thread is handed to your team in a live shared inbox. The AI stops replying, your agent continues in the same chat on the same channel, and the customer notices nothing except that a person arrived.
For sensitive cases that should not be discussed in an open chat, Replio can hand off to a secure ticket link instead, so account details never travel through a messaging channel.
Care in the language your customer writes in
Replio detects the language of each message and replies in it, across more than 50 languages, from a single knowledge base. Your care policy is written once. A customer writing in Arabic, Hausa, Hindi, French or Portuguese gets the same policy, correctly expressed, without a translator on staff. If your team replies in a different language from the customer, Replio translates in both directions inside the inbox. See multilingual AI customer support.
Where your care desk lives
Customers do not come to a care portal. They message you where they already are, so the care desk has to be there too.
- WhatsApp, on your own business number, including several numbers in one inbox
- Instagram DMs and post comments
- Facebook Messenger
- Telegram
- Your website, via the chat widget
- Your phone line, via an AI voice agent
What a care desk costs to staff, versus to automate
| Care desk need | With a human-only team | With Replio |
|---|---|---|
| Nights and weekends | A second shift, or nothing | Covered at the same quality |
| Public holidays | Cover arranged, or an auto-reply | Covered |
| Peak-hour spikes | Queue grows, replies slow | Every customer answered at once |
| Second and third languages | Hire for each language | 50+ languages included |
| Complaint records | Manual, if anyone remembers | Logged automatically |
Built on official platform APIs
Replio is a verified Meta Tech Provider, so WhatsApp, Instagram and Messenger connect through Meta's official APIs rather than an unofficial bridge that can break or put your business account at risk.
Pricing
Start on the free tier, or take the WhatsApp-only plan at $70/month. Full multi-channel plans run $150/month (Starter), $300/month (Pro) and $450/month (Business), with Enterprise for larger care operations. Every plan opens with a free 14-day trial and no card is required. In some markets Replio bills in local currency, including naira pricing for businesses in Nigeria.
Getting started
Paste your website or upload your policy and price documents, connect the channels your customers already message you on, then read the first day of conversations and adjust the knowledge base where the tone is not yours yet. No code, no developer.
Try Replio free for 14 days
Put a 24/7 AI customer care desk on every channel your customers use. No card required.
Start free trial