Questions, answered

Replio is an AI customer support agent that answers your customers automatically on WhatsApp, Instagram, Messenger, Telegram and your website, 24/7, in any language, using your own knowledge base. It logs every complaint and escalates to your team when needed.

WhatsApp, Instagram DMs, Facebook Messenger, Telegram, and an embeddable web chat widget for your own site. Connect one or all of them from the dashboard.

Yes. On Telegram, Replio can list your products with Buy buttons and take payment in Telegram Stars, and open a branded Mini App storefront launched from your bot. The AI can suggest the right product mid-chat, and you can even turn a channel into a paid community with recurring Stars subscriptions.

Yes. Replio runs giveaways, invite-to-win raffles and quizzes, posts scheduled and segmented announcements to your Telegram groups, sends welcome drip messages to new members, gives you tracked links and QR codes to measure each source, and auto-removes spam and scams.

In the Engage tab. It opens on a home page with a card for every tool, grouped into Broadcast, Automate, Convert, Sell and Grow, and each card shows whether the tool is ready, live, off or waiting on you. Tap a card to open the tool. If a tool needs a channel you have not connected, its Connect button takes you straight to that channel. The full guide is at replio.live/help.html#engage-tab.

No. You paste in your business info, or import a file, website or Google Doc, connect a channel, and Replio is live. Most businesses are up and running in minutes.

Over 50 languages. Replio automatically detects each customer's language and replies in it, for example switching between Arabic and English with no extra setup.

Yes. You can jump into any chat from the live inbox and take over from the AI at any time. Replio also logs every complaint and escalates messages it can't confidently handle to your team.

Replio starts with a free 7-day trial on Starter, cancel anytime, and there's a Free plan you can stay on forever: AI on Telegram and your website widget with unlimited messages, 1 seat, plus a free booking page, link shortener and bio link. Every plan includes unlimited customer messages and unlimited replies from your own team; the AI's replies come from a monthly allowance, and unused capacity can be topped up at any time. Starter is $49/month (2 seats, 8,000 AI replies) and covers one channel you pick — WhatsApp, Instagram or Messenger — with Telegram and the website widget free on top. Scale is $149/month (5 seats, 30,000 AI replies) and covers WhatsApp, Instagram and Messenger together; Pro is $349/month (15 seats, 50,000 AI replies) and covers every channel. The Free plan includes 100 AI replies a month. Extra AI replies are $0.006 each, or from $0.0035 in a pack. Live Translate, a multilingual team inbox that lets your agents read and reply in any language, is included free on Scale and Pro, and available as a $19/month add-on on Starter. Billed in USD. The full plans are all-inclusive on Telegram, Instagram, Messenger and the web widget, no per-message fees. On WhatsApp you connect your own number and pay Meta's standard message rates directly to Meta, with no markup from Replio. You can pay securely by card. If you only need one thing, we also offer à la carte single products, priced below the full plans: Telegram Agent $49/month (the AI assistant on Telegram only), QR Chat $29/month (an AI chat behind a QR code or website widget), and Links & QR $9/month (a link shortener plus QR-code generator with analytics, no AI). Posting and scheduling to your Facebook Page, Instagram, LinkedIn and X (Twitter) feeds is included in every full plan; posts to X are metered because X charges per post, so each tier includes a monthly tweet allowance and you can add Tweet Packs (from $50 for 50 tweets) whenever you need more.

Replio uses one global price book, and the pricing page shows it in your own currency — naira, rupees, riyals, dirhams, euros or pounds — so you always see what you will actually pay. We used to run a separate naira price book for Nigeria; it was retired in September 2026 to keep one simple set of plans everywhere. Anyone already on a naira plan keeps it, at their existing price. You can pay by card worldwide, by crypto (USDC), or by bank transfer to our Nigerian account. Setup help is free everywhere: we connect your WhatsApp, Instagram or Telegram with you and load your business details at no charge.

Just a few minutes. Sign up, add your knowledge, connect a channel, and your AI support agent starts answering customers right away.

Yes. Replio books appointments right inside the chat, it collects the service, preferred date and time, name and contact, confirms, and logs it for your team. It works 24/7 across WhatsApp, Instagram, Messenger, Telegram and your website, so customers can book even after hours.

Yes. Replio captures every lead from a conversation and can ask qualifying questions automatically, so you get the name, contact and intent without lifting a finger, and your team sees the qualified leads in the inbox.

Yes. Replio understands images in context, receipts, error screens, product photos, screenshots, so it can answer questions about what a customer sends, not just text.

Yes. Add the embeddable chat widget to any site with a one-line snippet, or use the free WordPress plugin. The same AI also answers on WhatsApp, Instagram, Messenger and Telegram, so support is consistent everywhere.

Yes. Replio runs a free MCP server at replio.live/mcp that Claude, ChatGPT or any other MCP client can connect to directly, to ask about Replio, try the AI agent on a real website, get pricing for a country, or book a call, without leaving the chat.

Yes. Paste your FAQs or import your website, a file or a Google Doc, and Replio answers from your own content rather than generic replies. It also suggests new knowledge from real conversations, which you approve in one tap.

Yes, on a phone number you connect. Replio does not sell phone numbers - you point your own at Replio through a voice provider such as Vapi, and it answers inbound calls with an AI voice agent, speaking from the same knowledge base that powers your chats, 24/7. It can hand off to a human when needed.

Yes. Comments on your Facebook and Instagram posts come into your Replio inbox, and the AI can reply automatically with a private DM, even to short or skeptical comments. You can also set a keyword like PRICE so anyone who comments it instantly gets a DM with your link or offer, turning comments into leads.

Yes. Send an approved WhatsApp template message to everyone who has opted in, from your own number, in a couple of clicks, now or scheduled. Replio paces the send within your number's daily messaging limit and handles STOP opt-outs automatically. You can also post and schedule to your Facebook Page, Instagram, LinkedIn and X (Twitter) feeds from the same place.

Your own team's replies don't — they're free and unlimited on every plan. The AI's replies are different: each plan includes a monthly allowance, and going over it tops up automatically rather than stopping the AI. Incoming customer messages themselves are unlimited and never counted.

No. Customers can write as often as they like on every Replio plan, including the Free plan, and replies from your own team are free too. The one thing that does scale by plan is the AI's own monthly reply allowance — see "How much does Replio cost?" above — with cheap automatic top-ups if you go over it.

Your plan is all-inclusive on Telegram, Instagram, Messenger and the web widget, no per-message fees at all. On WhatsApp, Meta charges standard message rates for the template messages a business sends first; you pay those directly to Meta with zero markup from Replio. Replies to customers who message you first are typically free under Meta's pricing.

Card payments worldwide (settled securely through SkipCash), crypto (USDC), and Nigerian Naira bank transfer. Monthly or yearly, and yearly saves 13–20%. The 7-day trial is free and you can cancel anytime before it ends.

Yes, upgrade or downgrade anytime from Billing & payment in your dashboard, and cancel anytime. Extra team seats ($20/seat) can be added on any plan without switching tiers.

Yes. Every paid plan can be billed yearly: Starter $468/yr, Scale $1,560/yr, Pro $3,600/yr, saving 20%, 13% and 14% respectively.