Questions, answered

Replio is an AI customer support agent that answers your customers automatically on WhatsApp, Instagram, Messenger, Telegram and your website, 24/7, in any language, using your own knowledge base. It logs every complaint and escalates to your team when needed.

WhatsApp, Instagram DMs, Facebook Messenger, Telegram, and an embeddable web chat widget for your own site. Connect one or all of them from the dashboard.

Yes. On Telegram, Replio can list your products with Buy buttons and take payment in Telegram Stars, and open a branded Mini App storefront launched from your bot. The AI can suggest the right product mid-chat, and you can even turn a channel into a paid community with recurring Stars subscriptions.

Yes. Replio runs giveaways, invite-to-win raffles and quizzes, posts scheduled and segmented announcements to your Telegram groups, sends welcome drip messages to new members, gives you tracked links and QR codes to measure each source, and auto-removes spam and scams.

No. You paste in your business info, or import a file, website or Google Doc, connect a channel, and Replio is live. Most businesses are up and running in minutes.

Over 50 languages. Replio automatically detects each customer's language and replies in it, for example switching between Arabic and English with no extra setup.

Yes. You can jump into any chat from the live inbox and take over from the AI at any time. Replio also logs every complaint and escalates messages it can't confidently handle to your team.

Replio starts with a free 14-day trial of everything, no card required, and there's a Free plan you can stay on forever: AI on Telegram and your website widget with 50 messages a month, 1 seat, plus a free booking page, link shortener and bio link. There's a WhatsApp-only plan at $70/month (5,000 messages, 1 seat, WhatsApp channel only), plus the full plans, Starter $150/month (10,000 messages, 3 seats), Pro $300/month (25,000 messages, 5 seats) and Business $450/month (50,000 messages, 10 seats), which include every channel and every feature, differing only by volume and seats. Live Translate, a multilingual team inbox that lets your agents read and reply in any language, is included free on Pro and Business, and available as a $19/month add-on on WhatsApp and Starter. Billed in USD. The full plans are all-inclusive on Telegram, Instagram, Messenger and the web widget, no per-message fees. On WhatsApp you connect your own number and pay Meta's standard conversation rates directly to Meta, with no markup from Replio. You can pay securely by card. If you only need one thing, we also offer à la carte single products, priced below the full plans: Telegram Agent $49/month (the AI assistant on Telegram only), QR Chat $29/month (an AI chat behind a QR code or website widget), and Links & QR $9/month (a link shortener plus QR-code generator with analytics, no AI). Posting and scheduling to your Facebook Page, Instagram, LinkedIn and X (Twitter) feeds is included in every full plan; posts to X are metered because X charges per post, so each tier includes a monthly tweet allowance and you can add Tweet Packs (from $50 for 50 tweets) whenever you need more.

Yes. Businesses in Nigeria get a naira price book instead of the dollar tiers: Lite ₦10,000/month (300 customer messages, 1 seat, one channel of your choice), Standard ₦30,000/month (1,000 customer messages, 1 seat, one channel) and Growth ₦60,000/month (2,000 customer messages, 2 seats, every channel included). Only messages from your customers count toward the limit, your replies are free, so 1,000 messages is roughly 250 to 350 real conversations a month. You pay by crypto (USDC), bank transfer to our Nigerian account, or card. Setup is free: we connect your WhatsApp, Instagram or Telegram with you and load your business details at no charge. Billing is monthly only, and naira prices are reviewed quarterly and change only if the exchange rate moves more than 15%. If you need more than 2,000 messages a month, the $70 WhatsApp plan gives you 5,000 and is better value than adding naira message packs.

Just a few minutes. Sign up, add your knowledge, connect a channel, and your AI support agent starts answering customers right away.

Yes. Replio books appointments right inside the chat, it collects the service, preferred date and time, name and contact, confirms, and logs it for your team. It works 24/7 across WhatsApp, Instagram, Messenger, Telegram and your website, so customers can book even after hours.

Yes. Replio captures every lead from a conversation and can ask qualifying questions automatically, so you get the name, contact and intent without lifting a finger, and your team sees the qualified leads in the inbox.

Yes. Replio understands images in context, receipts, error screens, product photos, screenshots, so it can answer questions about what a customer sends, not just text.

Yes. Add the embeddable chat widget to any site with a one-line snippet, or use the free WordPress plugin. The same AI also answers on WhatsApp, Instagram, Messenger and Telegram, so support is consistent everywhere.

Yes. Paste your FAQs or import your website, a file or a Google Doc, and Replio answers from your own content rather than generic replies. It also suggests new knowledge from real conversations, which you approve in one tap.

Yes, on a phone number you connect. Replio does not sell phone numbers - you point your own at Replio through a voice provider such as Vapi, and it answers inbound calls with an AI voice agent, speaking from the same knowledge base that powers your chats, 24/7. It can hand off to a human when needed.

Yes. Comments on your Facebook and Instagram posts come into your Replio inbox, and the AI can reply automatically with a private DM, even to short or skeptical comments. You can also set a keyword like PRICE so anyone who comments it instantly gets a DM with your link or offer, turning comments into leads.

Yes. Send an approved WhatsApp template message to everyone who has opted in, from your own number, in a couple of clicks, now or scheduled. Replio paces the send within your number's daily messaging limit and handles STOP opt-outs automatically. You can also post and schedule to your Facebook Page, Instagram, LinkedIn and X (Twitter) feeds from the same place.

Only incoming customer messages count. Every reply, whether from the AI or your team, is free and unlimited. So a plan with 10,000 messages a month means 10,000 customer messages answered, not 5,000 questions plus 5,000 answers.

Nothing is lost. You keep receiving every message in your inbox and your team can still reply, the AI just pauses its automatic replies. Add a capacity pack (a flat $24 per 1,000 extra messages, from $60 for 2,500) or upgrade your plan and it resumes instantly.

Your plan is all-inclusive on Telegram, Instagram, Messenger and the web widget, no per-message fees at all. On WhatsApp, Meta charges standard conversation rates for business-initiated conversations; you pay those directly to Meta with zero markup from Replio. Replies to customers who message you first are typically free under Meta's pricing.

Card payments worldwide (settled securely through SkipCash), crypto (USDC), and Nigerian Naira bank transfer. Monthly or yearly, and yearly gets you 2 months free. No card is required to start the 14-day trial.

Yes, upgrade or downgrade anytime from Billing & payment in your dashboard, and cancel anytime. Extra team seats ($20/seat) and capacity packs can be added on any plan without switching tiers.