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AI WhatsApp customer support in the UK

WhatsApp is how most of Britain messages. Replio answers your customers there — and on Instagram, Messenger, Telegram and your website — 24 hours a day, from your own prices, policies and FAQs.

Why it fits UK businesses

WhatsApp is the UK's default messaging app. Customers who would never install a brand's app will happily message a WhatsApp number. Replio answers on your own number, instantly, at any hour.
Out of hours, weekends and bank holidays. Most enquiries arrive when the office is shut. Rather than a Monday-morning backlog, customers get an answer straight away and your team picks up only what genuinely needs a person.
Prices shown in pounds. The pricing page displays in GBP so you can see what a plan costs without doing conversions in your head.
You decide what it says. Answers come from the knowledge base you write and approve, so the agent quotes your actual returns policy and delivery terms — not something it invented.
Every channel, one agent. WhatsApp, Instagram, Messenger, Telegram and your website all share the same knowledge and the same shared inbox.

What Replio does

It answers from your prices, policies and FAQs; logs every complaint so nothing is lost; captures and qualifies leads; takes bookings; reads images and screenshots; and lets any team member take over a chat from a shared live inbox. It also answers in the customer's own language automatically — useful for any business serving a multilingual customer base.

Built on the official Meta platform

Replio is a verified Meta Tech Provider, so WhatsApp, Instagram and Messenger connect through Meta's official APIs — not an unofficial workaround that risks your number being restricted.

Your data

Conversations and knowledge are stored in a managed, access-controlled database, and you can delete a conversation or your knowledge base at any time from the dashboard. Full details are on our security and privacy pages.

Pricing

Plans start at $150/month with every channel included, shown in GBP on the pricing page and billed in US dollars. There is a free 14-day trial and no card is required to start. On WhatsApp you connect your own number and pay Meta's per-message rates directly, with no markup from Replio.

Get started

Paste your website or upload a price list, connect WhatsApp or any other channel, and go live in minutes. No code required.

Try Replio free for 14 days

Connect your channels and have an AI support agent live in minutes. No card required.

Start free trial

Frequently asked questions

Is WhatsApp really used by UK customers?

Yes — WhatsApp is among the most widely used messaging apps in the UK, and customers who would never download a brand's app will message a WhatsApp number. Replio answers on your own business number.

Can I be billed in pounds?

Prices are displayed in GBP on the pricing page so you can see the cost at a glance, but billing is taken in US dollars. Your bank converts at its own rate.

What happens outside office hours?

Replio answers immediately, at any hour, including weekends and bank holidays. Anything it cannot answer is escalated to your team and waits in a shared inbox, so nothing is missed overnight.