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AI WhatsApp customer support in the UK

WhatsApp is how Britain messages — and it's where your customers expect an answer at 8pm, on a Sunday, and on a bank holiday. Replio answers on your own WhatsApp number, and on Instagram, Messenger, Telegram and your website, from your own prices, policies and FAQs.

Why it fits UK businesses

WhatsApp is the UK's default messaging app. Customers who would never install a brand's app will happily message a WhatsApp number — and they expect a reply in minutes, not "within 2 working days".
You keep your own number. Connect the number customers already have saved through Meta's official signup — about three clicks, no second SIM, no workaround that risks the number being restricted.
Out of hours is most of the week. Friday 5pm to Monday 9am is 64 unanswered hours — before counting evenings and bank holidays. Replio answers through all of it, and your team returns to conversations already handled rather than a backlog.
You decide what it says. Answers come from the knowledge base you write and approve, so the agent quotes your actual returns policy and delivery terms — not something it invented.
Every channel, one agent. WhatsApp, Instagram, Messenger, Telegram and your website share the same knowledge and the same shared inbox.

How UK businesses use it

Takeaways & restaurants — opening hours, menu and allergen questions answered instantly on WhatsApp; bookings and collection orders captured without the phone ringing through service.
Salons & barbers — price-list questions and appointment requests handled in chat, including the Sunday-night flurry before the week fills up.
Letting & estate agents — viewing requests arrive at all hours; the agent answers availability questions, collects the applicant's details and budget, and your negotiators start Monday with qualified viewings.
Tradespeople — plumbers, electricians and builders on a job all day: the AI answers new enquiries as they land, reads the photo of the boiler or fuse box the customer sends, and captures the job details for a quote.
Clinics & dentists — appointment availability, pricing and preparation questions handled without tying up reception.
Online shops — delivery, sizing and returns answered from your own policy, on WhatsApp and Instagram where UK shoppers actually ask.

More than one number, one inbox

A sales line and a support line — or a number per branch — can share a single Replio workspace. Each customer is answered from the number they wrote to, and your whole team works everything from one shared inbox instead of passing phones around.

What Replio does

It answers from your prices, policies and FAQs; logs every complaint so nothing is lost; captures and qualifies leads; takes bookings; reads images and screenshots; and lets any team member take over a chat from a shared live inbox. It also answers in the customer's own language automatically — useful for any business serving a multilingual customer base.

Built on the official Meta platform

Replio is a verified Meta Tech Provider, so WhatsApp, Instagram and Messenger connect through Meta's official APIs — not an unofficial workaround that risks your number being restricted.

Your data

Conversations and knowledge are stored in a managed, access-controlled database, and you can delete a conversation or your knowledge base at any time from the dashboard. A signable data processing agreement is available, and full details are on our security and privacy pages.

Pricing

Plans start at $150/month with every channel included, shown in GBP on the pricing page and billed in US dollars. There is a free 14-day trial and no card is required to start. On WhatsApp you connect your own number and pay Meta's per-message rates directly, with no markup from Replio.

Get started

Paste your website or upload a price list, connect WhatsApp or any other channel, and go live in minutes. No code required.

Try Replio free for 14 days

Connect your channels and have an AI support agent live in minutes. No card required.

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Frequently asked questions

Is WhatsApp really used by UK customers?

Yes — WhatsApp is Britain's most widely used messaging app, and customers who would never download a brand's app will happily message a WhatsApp number. Replio answers on your own business number.

Can I keep my existing WhatsApp number?

Yes. You connect your own number through Meta's official embedded signup — about three clicks, no second SIM, no new number to print on anything. The AI then answers on the number your customers already have saved.

Can I run more than one WhatsApp number?

Yes — several numbers can share one Replio workspace and one inbox: a sales line and a support line, or a number per branch. Each customer is answered from the number they wrote to.

What happens outside office hours?

Replio answers immediately, at any hour, including weekends and bank holidays. Anything it cannot answer — or anything a customer asks a human for — is escalated to your team, who pick it up in the shared inbox when they're next at a screen.

Can I be billed in pounds?

Prices are displayed in GBP on the pricing page so you can see the cost at a glance, but billing is taken in US dollars by card. Your bank converts at its own rate.

Where is my data, and can I delete it?

Conversations and knowledge live in a managed, access-controlled database; you can delete a conversation or your whole knowledge base from the dashboard at any time, and a signable data processing agreement is available. Details are on our security and privacy pages.