AI customer service for Canadian businesses
Canadian customers message businesses in two languages, across six time zones, mostly through Instagram, Messenger and website chat. Replio answers all of it 24/7 from your own prices, policies and FAQs, in English or French depending on how the customer wrote to you.
English and French, without a bilingual team
This is the part most support tools make expensive. Replio detects the language of each incoming message and replies in it, so a customer who writes in French gets a French answer and a customer who writes in English gets an English one, from a single knowledge base that you only write once. There is no second set of answers to maintain, no separate French bot, and no need to staff a bilingual desk to cover evenings and weekends.
If your team replies in English but the customer wrote in French, Replio translates in both directions inside the inbox, so your agent works in the language they are comfortable in and the customer never sees the seam. See multilingual AI customer support for how that works across 50+ languages.
Six time zones, one agent
A customer in Vancouver messaging at 9pm Pacific is sending it at midnight in Toronto. For a business run out of Ontario that is either a night shift or an unanswered message until morning. Replio answers instantly either way, and it answers just as well on a statutory holiday as on a Tuesday afternoon.
Your customers DM, they rarely call
- Instagram and Facebook DMs are where a large share of Canadian enquiries now land, especially for retail, salons, clinics and restaurants.
- Website chat catches the people comparing you against two competitors in other tabs, at the moment they are still deciding.
- WhatsApp is optional here. Unlike many markets it is not the default channel in Canada, so Replio works perfectly well without it, and it is there if you serve customers abroad or a community that prefers it.
- Telegram if your audience uses it.
- Your phone line, through an AI voice agent that answers calls instead of sending people to voicemail.
Seasonal demand without seasonal hiring
A lot of Canadian service work is seasonal: snow removal, HVAC, tire changeovers, landscaping, holiday retail. Demand does not build gradually, it arrives the week of the first storm. An AI agent absorbs that spike without a hiring cycle, answering every enquiry at once instead of forming a queue, and booking appointments against your real availability while the customer is still in the conversation.
What Replio does
It answers from your prices, policies and FAQs; logs every complaint; captures and qualifies leads; takes bookings; reads photos, screenshots and receipts; and lets any team member take over a conversation from a shared live inbox. Replies stay on-brand because they come from knowledge you control, not from the open internet.
Built on official platform APIs
Replio is a verified Meta Tech Provider, so Instagram, Messenger and WhatsApp connect through Meta's official APIs rather than an unofficial workaround that can break or get a business account restricted. How conversation data is handled is set out on our security page.
Pricing
There is a free tier, a WhatsApp-only plan at $70/month, and full multi-channel plans at $150/month (Starter), $300/month (Pro) and $450/month (Business), with Enterprise for larger teams. Plans are priced in US dollars. Every plan starts with a free 14-day trial and no card is required to begin. Instagram, Messenger, Telegram and website chat carry no per-message fee; on WhatsApp you connect your own number and pay Meta's per-message rates directly, with no markup from Replio.
Get started
Paste your website or upload a price list, connect Instagram, Messenger or your website widget, and read the first few conversations to check the tone in both languages. Most businesses are live the same afternoon, with no code and no developer.
Try Replio free for 14 days
Answer Canadian customers in English and French, 24/7, on every channel. No card required.
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