WhatsApp appointment booking, handled in chat

Let customers book appointments right inside a WhatsApp conversation. Replio's AI agent takes the booking for you — it asks what they need, when, and who they are, confirms the details, and logs it for your team. No forms, no back-and-forth, no missed bookings.

How booking in chat works

When someone messages your WhatsApp number, Replio chats with them in plain language instead of pushing them to a separate booking page. It walks the customer through the booking naturally: which service they want, their preferred date and time, then their name and contact details. Once it has everything, it reads the booking back to confirm and logs it so your team has a clean record to action. The whole exchange happens in one thread, the way customers already prefer to message a business.

Because it is a real conversation and not a rigid form, customers can ask questions mid-booking — "how much is a cut and colour?", "do you have anything Saturday morning?", "are you open on the holiday?" — and Replio answers from your knowledge base before continuing. That removes the friction that makes people abandon a booking halfway through.

What Replio collects for each booking

• The service the customer wants to book.
• Preferred date and time, captured in natural language.
• Name and contact details so you can reach them.
• A confirmation read back in chat before the booking is logged.

Every booking lands as a logged record alongside your other leads and conversations, so nothing lives only in a customer's head or a missed message at 11pm.

Built for service businesses

Conversational booking fits any business that runs on appointments and fields a lot of repeat "can I come in?" messages:

• Salons and barbers — cuts, colour, treatments, and the constant availability questions that come with them.
• Clinics and dental practices — consultations and check-ups, booked without tying up reception.
• Repair shops and garages — drop-off slots and service appointments.
• Tutors and coaches — sessions booked around a moving schedule.
• Any service business where customers message first and book second.

Bookings that never close for the night

A lot of booking intent shows up after you've shut for the day. Replio runs 24/7 in 50+ languages, so a customer who messages at midnight gets an instant, helpful reply and books on the spot instead of forgetting by morning. It auto-detects the customer's language and answers in it, which matters in mixed markets where your reception team can't cover every language a customer speaks.

Answers and bookings in the same chat

Replio isn't only a booking flow — it's a full AI support agent. It answers questions about price, availability and opening hours from your knowledge base, then takes the booking when the customer is ready. If a request is too specific or sensitive for the AI to settle, it hands off to a person with full context, and your team can jump into any conversation live from the inbox to adjust a time or confirm manually. Customers get one smooth thread; you get fewer interruptions and a complete log.

Works everywhere your customers are

The same AI brain that books on WhatsApp also works on Instagram, Messenger, Telegram and a website chat widget, so a customer can start a booking on whichever channel they already use and get the same experience. Setup is no-code — add your services and FAQs, connect your channels, and you can be live in minutes. Pricing starts with a free 14-day trial (no card required), with full plans from $150/month that include all channels and features and no per-message markup.

Frequently asked questions

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Last updated 2026-06-26. Features described reflect Replio at the time of writing and may change — please check current capabilities and pricing on this site.