How to add AI to WhatsApp Business

You can add an AI assistant to WhatsApp Business in a few steps — no code. Here's how to do it with Replio.

Before you start

You'll need a WhatsApp Business number you can connect through Meta's WhatsApp Cloud API (free to set up) or through a Business Solution Provider. Have your FAQs, prices and policies handy — that becomes your AI's knowledge.

Step 1 — Create your Replio account

Start a free 14-day trial at replio.live. No card required.

Step 2 — Add your knowledge

Paste your business info into the knowledge base, or import a PDF, Word/Excel file, a website link or a Google Doc. The more detail you add, the better the AI answers. You can edit it any time.

Step 3 — Connect WhatsApp

1. Create a free Meta Business account at business.facebook.com.
2. Add the WhatsApp product — Meta gives you a test number instantly, or connect your own business number.
3. Copy your Phone Number ID and access token into Replio (or paste a BSP API key).
4. Tap "Verify and go live" — Replio configures the webhook for you.

Step 4 — Test and go live

Send a test message. Your AI agent now answers automatically, 24/7, in the customer's language — logging complaints, capturing leads, and escalating to your team when needed. You can jump into any chat from the live inbox.

Tip: don't stop at WhatsApp

The same Replio knowledge base also powers Instagram, Messenger, Telegram and a website widget, so you can add every channel your customers use without rebuilding anything.

Frequently asked questions

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Last updated 2026-06-15. Competitor details are based on publicly available information at the time of writing and may change — please verify current pricing and features on each provider's website.