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AI customer support for US businesses

American customers message businesses on Instagram, Messenger and website chat as often as they email. Replio answers all of them 24/7 from your own prices, policies and FAQs — and hands over to your team when it matters.

Why it fits US businesses

Your customers DM, they don't call. Instagram and Facebook DMs, plus website chat, are where most US enquiries land now — and they arrive after 6pm, at weekends and on holidays. Replio answers instantly whatever the hour.
Four time zones, one agent. A customer in California messaging at 9pm ET gets the same instant, accurate answer as one in New York at 9am. No night shift required.
English and Spanish, automatically. Replio detects each customer's language and replies in it — useful anywhere with a large Spanish-speaking customer base, with no separate setup.
WhatsApp when you need it, not because you must. Unlike many markets, WhatsApp isn't the default channel in the US — so Replio works perfectly well on Instagram, Messenger and your website alone, and WhatsApp is there if you serve customers abroad.
One brain across every channel. The same knowledge answers on every surface, so a customer gets the same answer on Instagram as on your site.

What Replio does

It answers from your prices, policies and FAQs; logs every complaint; captures and qualifies leads; takes bookings; reads images and screenshots such as receipts; and lets any team member take over a conversation from a shared live inbox. Replies stay on-brand because they come from knowledge you control, not from the open internet.

Built on the official Meta platform

Replio is a verified Meta Tech Provider, so Instagram, Messenger and WhatsApp connect through Meta's official APIs rather than an unofficial workaround that can break or get your account restricted.

Pricing

Plans start at $150/month with every channel included, plus a free 14-day trial and no card required to start. On WhatsApp you connect your own number and pay Meta's per-message rates directly — Replio adds no markup. Everything on Instagram, Messenger, Telegram and your website is covered by the subscription with no per-message fee.

Get started

Paste your website or upload a price list, connect Instagram, Messenger or your website widget, and go live in minutes. No code, no developer.

Try Replio free for 14 days

Connect your channels and have an AI support agent live in minutes. No card required.

Start free trial

Frequently asked questions

Do I need WhatsApp to use Replio in the US?

No. Replio works on Instagram DMs, Facebook Messenger, Telegram and your website chat widget on their own. WhatsApp is available if you want it — useful if you serve customers overseas — but it is not required.

Does it reply in Spanish?

Yes. Replio detects the customer's language automatically and replies in it, including Spanish, with no separate configuration or second knowledge base.

How much does it cost?

Plans start at $150/month with all channels included, after a free 14-day trial. There is no per-message charge on Instagram, Messenger, Telegram or website chat; on WhatsApp, Meta bills its own per-message rates directly to you with no markup from Replio.