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AI customer support for US businesses

American customers don't wait on hold — they send an Instagram DM at 9pm, a Messenger question on Sunday, a website chat during the game. Replio answers all of them 24/7 from your own prices, policies and FAQs, in English and Spanish, and hands over to your team the moment a conversation needs a person.

Why US businesses pick Replio

Your customers DM, they don't call. Instagram, Messenger and website chat are where US enquiries land now — and most arrive after 6pm, on weekends and over holidays, exactly when nobody is at the desk.
Four mainland time zones, one agent. A customer in Los Angeles messaging at 11pm Eastern gets the same instant, accurate answer as one in Boston at 9am. Coast-to-coast coverage without a night shift.
English and Spanish, automatically. Spanish is the second-most-spoken language in the United States. Replio detects each customer's language and answers in it — one English knowledge base is all you write.
WhatsApp optional, not assumed. Unlike most markets Replio serves, WhatsApp isn't the US default — so the product works fully on Instagram, Messenger, Telegram and your site, with WhatsApp one click away if you serve customers abroad.
Survives your busiest week. Black Friday, Cyber Monday, a post going viral — message volume can multiply overnight and the agent answers every one of them at the same speed, with no seasonal hiring.
One brain across every channel. The same knowledge answers everywhere, so the price quoted in an Instagram DM is the price quoted on your website.

The math of after-hours coverage

There are only three ways a US business answers messages at 10pm, and two of them are expensive:

	Coverage	Knows your business	Channels	Rough cost
Hire for evenings & weekends	The shifts you can staff	After training	Whatever they watch	Thousands per month in wages
Answering service	Phone only, scripted	Reads a script	No DMs or web chat	Per-call fees that climb with volume
Do nothing	9–5 backlog	—	—	The customers who didn't wait
Replio	24/7, every day	Trained on your prices & policies	Instagram, Messenger, web, Telegram, WhatsApp	From $150/month flat

Where it fits

Restaurants & food trucks — hours, menu and allergen questions answered instantly; catering enquiries captured with date, headcount and budget while you're on the line.
Med spas, salons & barbershops — service and pricing questions, pre-appointment prep, and bookings taken inside the chat instead of played phone tag.
Home services & contractors — the 9pm "my AC just died" message gets an immediate reply, the job details get collected, and you wake up to a qualified lead instead of a missed customer.
E-commerce & Shopify stores — where's-my-order, sizing and returns handled from your own policy, on the exact channels shoppers already use to DM you.
Property management & real estate — viewing requests and availability questions answered around the clock, maintenance issues logged the moment a tenant reports them.
Auto shops & dealers — service pricing, hours and drop-off questions off your front desk's plate, quote requests captured with vehicle details.

How the first week goes

Day one: paste your website URL or upload a price list — that becomes the knowledge base — and drop the chat widget on your site. Day two: connect Instagram and Messenger through Meta's official login (no passwords shared, no developer needed). The rest of the week: watch real conversations in the shared inbox, tighten any answer you'd phrase differently, and let the escalation rules route the conversations that genuinely need you to your phone.

What Replio does

It answers from your prices, policies and FAQs; logs every complaint; captures and qualifies leads; takes bookings; reads images and screenshots such as receipts; and lets any team member take over a conversation from a shared live inbox. Replies stay on-brand because they come from knowledge you control, not from the open internet.

Built on the official Meta platform

Replio is a verified Meta Tech Provider, so Instagram, Messenger and WhatsApp connect through Meta's official APIs rather than an unofficial workaround that can break or get your account restricted.

Pricing

Plans start at $150/month with every channel included, plus a free 14-day trial and no card required to start. Billing is in US dollars on a card checkout that renews automatically and can be managed or cancelled by you at any time. On WhatsApp you connect your own number and pay Meta's per-message rates directly — Replio adds no markup. Everything on Instagram, Messenger, Telegram and your website is covered by the subscription with no per-message fee.

Try Replio free for 14 days

Connect your channels and have an AI support agent live in minutes. No card required.

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Frequently asked questions

Do I need WhatsApp to use Replio in the US?

No. Replio works on Instagram DMs, Facebook Messenger, Telegram and your website chat widget on their own. WhatsApp is available if you want it — useful if you serve customers overseas — but it is not required.

Does it reply in Spanish?

Yes. Replio detects the customer's language automatically and replies in it, including Spanish, with no separate configuration or second knowledge base. One knowledge base in English is enough — the agent translates the answer, not you.

Does Replio do SMS text messaging?

Not today. Replio covers Instagram, Messenger, WhatsApp, Telegram, your website widget and AI phone calls. If most of your inbound is Instagram DMs, Messenger and website chat — as it is for most US consumer businesses — you are covered.

Can my team take over a conversation?

Any time. Every conversation sits in a shared live inbox; a team member can jump in mid-chat, the AI steps back, and it stays out of the way while a person is handling it. It also escalates on its own when a customer asks for a human or raises something sensitive.

Does it work with my website builder?

Yes — the chat widget is one script tag, so it works on WordPress, Shopify, Wix, Squarespace, Webflow or hand-written HTML alike. There is also a WordPress plugin if you prefer installing to pasting.

How much does it cost?

Plans start at $150/month with all channels included, after a free 14-day trial. There is no per-message charge on Instagram, Messenger, Telegram or website chat; on WhatsApp, Meta bills its own per-message rates directly to you with no markup from Replio.