An AI assistant for your business
Not the kind that sits on your laptop and drafts your emails. This one sits on your business's front desk, answers your customers around the clock in their own language, takes the booking, records the complaint, and passes anything it should not decide to a person on your team.
First, which kind of assistant this is
The phrase "AI assistant" covers two very different things, and it is worth being clear which one you are looking at before you read further.
| A personal AI assistant | A business AI assistant | |
|---|---|---|
| Who it helps | You, at your desk | Your customers, on your channels |
| Typical job | Draft, summarise, research | Answer, qualify, book, escalate |
| Where it lives | An app or browser tab you open | Your WhatsApp, Instagram, website and phone line |
| Who talks to it | Only you | Anyone who messages your business |
| Knows your prices? | Only if you paste them in each time | Yes, from a knowledge base you set once |
Replio is the second kind. If you want something to summarise your inbox or write a first draft for you, a general chat assistant is the better tool and we would say so. If you are losing customers because nobody replied to a DM at 11pm on a Saturday, keep reading.
It answers your customers, from your own knowledge
Paste your website or upload a price list and that becomes what the assistant knows. It then answers questions about your prices, policies, stock, hours and delivery the way you would, in seconds, at any hour, in more than 50 languages, detecting each customer's language automatically. Nothing is invented from the open internet, and when a question falls outside what it knows, it says so and offers a person instead of guessing.
Depending on what you need most, the same assistant is doing customer service, running a customer care desk, or working as an AI sales agent. It is one agent and one knowledge base, not three products.
It runs the front desk, not just the chat
- Takes bookings in the conversation. Against your real availability, so a customer goes from question to confirmed slot without a separate scheduling link.
- Captures and qualifies leads. It asks the questions that decide whether a lead is worth your time, and hands it over already filled in.
- Logs every complaint. Recorded as it arrives rather than buried in a thread that scrolls away by lunchtime.
- Reads what people send. Photos, screenshots and receipts are understood, not ignored.
- Answers the phone. An AI voice agent picks up calls instead of sending people to voicemail.
- Turns comments into conversations. A keyword comment on an Instagram post becomes a private DM automatically.
It works alongside your team, not instead of it
Every conversation from every channel lands in one shared live inbox. Any team member can take over mid-thread, with the full history in front of them, and the assistant steps back until they are done. If your agent writes in English and the customer wrote in Arabic or French, it translates both directions inside the thread, so nobody needs a second tool open.
Your team can also talk to each other in the same place: internal channels and direct messages, plus voice calls and huddles with an AI recap afterwards, so the decision made on a call does not evaporate the moment it ends.
And it picks up the small recurring jobs
The tasks that are individually trivial and collectively eat a day a week.
- WhatsApp Broadcast to customers who opted in, using templates Meta has approved.
- Scheduling posts to Facebook and Instagram from the same place you answer the comments on them.
- A link shortener with QR codes and click analytics, and a standalone QR generator.
- A bio link page with live AI chat built into it.
What it does not do
Worth saying plainly, because an assistant that overreaches is worse than one with edges.
- It does not close complex deals or make judgement calls on your behalf. It does the repetitive front half and escalates the rest.
- It does not answer from general internet knowledge. If it is not in your knowledge base, it will not assert it.
- It does not send cold outbound. Follow-up messages go only to customers who opted in.
- It is not a personal productivity assistant for your own desk work.
Every channel your customers already use
WhatsApp on your own number, Instagram DMs, Facebook Messenger, Telegram, your website through the chat widget or the WordPress plugin, and your phone line. One knowledge base answers on all of them, so a customer gets the same answer wherever they ask. Replio is a verified Meta Tech Provider, so the Meta channels connect through official APIs rather than a workaround that can break or get your account restricted.
Pricing
There is a free tier, a WhatsApp-only plan at $70/month, and full multi-channel plans at $150/month (Starter), $300/month (Pro) and $450/month (Business), with Enterprise for larger teams. Every plan starts with a free 14-day trial and no card is required to begin. Instagram, Messenger, Telegram and website chat carry no per-message fee; on WhatsApp you connect your own number and pay Meta's per-message rates directly, with no markup from Replio.
Getting started
Paste your website or upload a price list, connect one channel, and read the first few conversations to check the tone. Adjust the knowledge base where it is not quite you yet. No code, no developer, usually live the same afternoon.
Try Replio free for 14 days
Put an AI assistant on your business's front desk, on every channel, around the clock. No card required.
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