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AI customer service in Dubai

Dubai's customers do not all write to you in the same language, and they do not message during office hours. Replio answers them 24/7 in Arabic, English and whatever else lands in the inbox, on WhatsApp, Instagram, Messenger and your website, from your own prices and policies.

One city, a dozen languages in the inbox

This is the problem that is specific to Dubai. A single afternoon can bring an enquiry in Arabic, one in English, one in Hindi, one in Urdu, one in Tagalog and one in Russian. Hiring for that mix is not realistic for most businesses, and running a separate bot per language is worse.

Replio detects the language of each incoming message and replies in it, across more than 50 languages, from one knowledge base written once. Your prices, your policies and your opening hours are entered a single time and every customer reads them correctly in their own language. If your team replies in English while the customer wrote in Arabic, Replio translates in both directions inside the thread. See multilingual AI customer support.

WhatsApp is the front door here

Unlike North America or Europe, WhatsApp is the default way people in the UAE contact a business. Replio runs on your own business number through the official WhatsApp Business Platform, as a verified Meta Tech Provider, not through an unofficial workaround that can break or get the number restricted. If you already run several lines, for example a sales number and a service number, they can share one inbox.

Instagram matters here too, particularly for salons, clinics, restaurants and anything with a visual shopfront, and a keyword comment on a post can be turned into a private DM automatically with comment-to-DM.

Your customers message when your office is closed

Malls trade late, restaurants take bookings well past midnight, and a good share of enquiries arrive at the weekend or from a customer in a very different time zone who is planning a trip. An enquiry that waits until the next working morning is usually an enquiry that has already gone somewhere else. Replio answers in seconds regardless of the hour.

The same applies to the parts of the calendar where hours change. During Ramadan and public holidays your timings move, and the agent will state your revised hours accurately as long as they are in the knowledge base, instead of quoting the schedule from last month.

Built for the businesses Dubai actually runs on

Real estate. Portal and Instagram enquiries arrive in bulk and mostly ask the same first questions: is it still available, what is the price, can I view it. Replio answers those and qualifies the lead before an agent spends time on it.
Clinics, aesthetics and salons. Questions about treatments and prices, then a booking taken in the chat against real availability.
Restaurants and hospitality. Menus, allergens, timings and reservations, answered in the customer's language at 1am.
Tourism and desert safaris. Visitors comparing operators from another country, in another time zone, in another language.
Retail and e-commerce. Stock, sizing, delivery windows and order status, with photos and screenshots read rather than ignored.

When a person is needed, a person takes over

Every conversation across every channel lands in one shared live inbox. When a question falls outside the knowledge base, or a customer asks for a human, or a complaint needs a judgement call, your team takes over mid-thread with the full history in front of them. The AI steps back and the customer stays in the same chat, without repeating themselves. For anything sensitive that should not sit in a messaging thread, Replio can hand off to a secure ticket link instead.

What Replio does

It answers from your prices, policies and FAQs; logs every complaint; captures and qualifies leads; takes bookings; reads photos, screenshots and receipts; and lets any team member take over from the shared inbox. It can also answer your phone line through an AI voice agent, and reach opted-in customers again through WhatsApp Broadcast.

Pricing

There is a free tier, a WhatsApp-only plan at $70/month, and full multi-channel plans at $150/month (Starter), $300/month (Pro) and $450/month (Business), with Enterprise for larger operations. Plans are priced in US dollars. Every plan starts with a free 14-day trial and no card is required to begin. On WhatsApp you connect your own number and pay Meta's per-message rates directly, with no markup from Replio; Instagram, Messenger, Telegram and website chat carry no per-message fee.

Get started

Paste your website or upload a price list, connect your WhatsApp number or Instagram account, and read the first day of conversations to check the tone in Arabic and English. No code, no developer, live the same afternoon.

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Answer Dubai customers in Arabic, English and 50+ languages, around the clock. No card required.

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Frequently asked questions

Does Replio reply in Arabic?

Yes. Replio detects the language of each incoming message and replies in it, so a customer who writes in Arabic receives an Arabic answer automatically. You write your knowledge base once and it serves Arabic, English and every other language without a separate setup per language.

What about Hindi, Urdu, Tagalog or Russian?

Those are covered too. Replio handles more than 50 languages from the same single knowledge base, which matters in Dubai because one afternoon's enquiries can arrive in half a dozen languages. Your prices and policies are entered once and read correctly by every customer.

Do I need a UAE WhatsApp number?

You connect your own business number, whichever country it belongs to. Replio runs it through the official WhatsApp Business Platform as a verified Meta Tech Provider, and if you operate more than one line they can all feed a single shared inbox.

Can it take bookings for a clinic or salon?

Yes. Replio takes appointments inside the conversation against your real availability, so a customer goes from asking about a treatment and its price to a confirmed slot without leaving the chat or opening a separate booking link.

What happens during Ramadan or public holidays when our hours change?

The agent answers from your knowledge base, so as long as your revised timings are entered there it will quote them correctly. It keeps replying through holidays and out-of-hours periods rather than falling back to an away message.

How much does it cost?

There is a free tier, a WhatsApp-only plan at $70/month, and full multi-channel plans from $150/month (Starter) through $300/month (Pro) and $450/month (Business), with Enterprise available. Plans are priced in US dollars and each starts with a free 14-day trial, no card required.