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WhatsApp auto-reply: answer customers 24/7
A real WhatsApp auto-reply does more than say "we'll get back to you." Replio actually answers the question — instantly, 24/7, in the customer's language — and only pulls in your team when it truly needs to.
Away messages vs. a real auto-reply
| WhatsApp Business app | Replio auto-reply | |
|---|---|---|
| Greeting & away message | Yes | Yes |
| Actually answers the question | No — fixed text | Yes, from your FAQs |
| Works 24/7 in any language | One language | 50+ languages |
| Hands off to a human | No | Yes, with context |
How to set up WhatsApp auto-reply
- Add your knowledge: paste it, or import a file, website or Google Doc.
- Connect your WhatsApp number to Replio via Meta's WhatsApp Cloud API.
- Go live: every incoming message now gets an instant, helpful reply — even at 2am.
You connect your own WhatsApp number and pay Meta's standard conversation rates directly, with no markup from Replio. The same AI also auto-replies on Instagram, Messenger, Telegram and your website.
Set up WhatsApp auto-reply free for 14 days
Connect your number and have instant 24/7 replies live in minutes. No card required.
Start free trialFrequently asked questions
Does WhatsApp Business have an auto-reply feature?
The free WhatsApp Business app has basic greeting and away messages, but they are fixed canned texts — they cannot actually answer a customer's question. To auto-reply with real answers, you connect an AI tool like Replio to your WhatsApp number so every message gets a helpful, on-brand response.
How do I set up an auto-reply on WhatsApp?
Connect your WhatsApp number to Replio via Meta's WhatsApp Cloud API, add your business knowledge (prices, policies, FAQs), and go live. Replio then replies to every incoming message automatically, 24/7, in the customer's language, and hands off to your team when needed. No code required.
Can WhatsApp auto-reply work outside business hours?
Yes. Replio answers instantly at any hour, including nights and weekends, so customers never wait for an office to open. It also escalates anything it can't confidently handle so your team picks it up the next morning with full context.
Does it also cover Instagram and Messenger?
Yes. The same AI agent auto-replies on WhatsApp, Instagram, Messenger, Telegram and a website widget from one shared knowledge base, so answers stay consistent everywhere.
Related
Last updated 2026-07-20. WhatsApp features and rates depend on Meta's platform and may change — verify current pricing and capabilities on Meta's and Replio's websites.